Privacy Policy
Last Revised on: 24 July 2025
1. Introduction
Welcome to the Privacy Policy of ITD INNOVATION INFORMATION TECHNOLOGY LLC, trading as Menu ITD (“we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, store, and protect your personal data when you:
Visit our website https://menuitd.ae
Interact with us through emails, contact forms, WhatsApp, or social media
Use our software solutions, applications, or tools
Engage with us as a customer, supplier, or service provider
Apply for a job with us
We are committed to complying with all applicable privacy laws in the United Arab Emirates (UAE PDPL), GCC countries, Africa (NDPR, Kenya DPA), European Union (GDPR), United Kingdom (UK GDPR), California (CPRA), and other international jurisdictions where we operate or serve clients.
2. Who We Are
Company Name: ITD INNOVATION INFORMATION TECHNOLOGY LLC
Brand Name: Menu ITD
Headquarters Address:
Garhoud Views Building – 7th Floor – Office 711-01, Dubai, United Arab Emirates
📧 Contact Emails:
sales@menuitd.ae
info@itdtech.ae
info@idesignstech.com
📞 Phone: +971509862239
🌐 Website: https://menuitd.ae
We act as the Data Controller when we determine the purposes and means of processing your personal data. In some cases, we may act as a Data Processor on behalf of our clients.
3. Types of Personal Data We Collect
Depending on your interaction with us, we may collect the following types of data:
A. Directly from You
Data Type | Examples |
|---|---|
Identity Information | Name, title, gender, nationality |
Contact Details | Email, phone, address, country |
Business Data | Company name, role, tax ID, trade license |
Communication Records | Messages, emails, form submissions, chat history |
Job Applications | CVs, education history, references, salary expectations |
B. Automatically Collected
Data Type | Examples |
|---|---|
Technical Data | IP address, device type, browser, OS, screen resolution |
Usage Data | Pages visited, time on site, clicks, scroll behavior |
Location Data | Approximate geolocation (city/country) via IP |
Cookies and Pixels | As explained in our [Cookies Policy] |
C. From Third Parties
Advertising platforms (e.g., Google, Meta, LinkedIn)
Analytics tools (e.g., Google Analytics, Hotjar)
Social media plugins
Publicly available sources (LinkedIn, WHOIS)
4. How We Use Your Data
We use your data only for legitimate and lawful purposes, such as:
Purpose | Examples |
|---|---|
Service Delivery | Responding to inquiries, setting up demo accounts, onboarding clients |
User Support | Resolving issues, providing technical support |
Business Development | Sending product updates, scheduling meetings, onboarding partners |
Marketing | Email campaigns, remarketing ads, newsletters (with consent) |
Compliance | KYC/AML, tax obligations, cybersecurity, anti-fraud |
Recruitment | Evaluating CVs, scheduling interviews, hiring decisions |
5. Legal Bases for Processing (Article 6 of GDPR / UAE PDPL)
Legal Basis | When Applied |
|---|---|
Consent | Marketing emails, cookies, analytics, career form |
Contractual Obligation | Providing services or responding to service requests |
Legal Obligation | Regulatory compliance, financial auditing, law enforcement |
Legitimate Interests | Network security, client support, service enhancement |
Vital Interests | Emergency contact or health-related disclosures |
Public Interest | Required by regulatory authorities or in public safety cases |
6. Sharing and Disclosing Data
We may share your data with:
A.
Service Providers
Hosting and cloud infrastructure (e.g., AWS, DigitalOcean)
Analytics (Google Analytics, Hotjar)
Communication tools (Mailchimp, WhatsApp, HubSpot)
Payment providers (Stripe, PayTabs, etc.)
B.
Business Partners & Affiliates
Strategic collaborations or resellers
ITD affiliate brands under mutual contracts
C.Government Authorities
Upon legal request, regulatory investigations, or tax reporting
D.International Transfers
Some services may process your data outside the UAE/GCC. When this happens, we:
Use Standard Contractual Clauses (SCCs) where applicable
Ensure providers comply with GDPR, UAE PDPL, or equivalent standards
Rely on your consent for specific third-party services
Limit transfers to jurisdictions with adequate data protection laws
7. Data Retention
We retain personal data for only as long as necessary:
Data Type | Retention Period |
|---|---|
Client and account data | 5–7 years post-termination (for audit and tax) |
Analytics and usage data | 13–24 months |
Support inquiries | 2–3 years |
Marketing preferences | Until withdrawn or unsubscribed |
Job applications | 1–2 years unless requested to delete |
8. Your Rights Under Law
Depending on where you are, you may have the following rights:
Right | Description |
|---|---|
Right to Access | Request a copy of your personal data |
Right to Rectification | Correct inaccurate or outdated data |
Right to Erasure | Request deletion (“right to be forgotten”) |
Right to Restrict Processing | Ask us to stop processing your data in certain cases |
Right to Object | Stop receiving marketing or profiling |
Right to Portability | Move your data to another provider |
Right to Withdraw Consent | Revoke previously given consent |
Right to Complain | File a complaint with your data protection authority |
To exercise any right, email us at: info@itdtech.ae
We will respond within 30 days or sooner if required by law.
9. Cookies & Tracking
We use cookies and pixels to:
Enable core functionality (e.g., forms, login)
Understand how users interact with our website
Deliver personalized content and ads
Measure performance (e.g., Google Ads, Meta Pixel)
🔎 Please read our [Cookies Policy] for full details.
You can manage cookie preferences at any time via the site footer or browser settings.
10. Data Security
We implement technical and organizational safeguards including:
✅ TLS/SSL encryption of all web traffic
✅ Encrypted databases and backups
✅ ISO 27001-aligned data handling
✅ Role-based access control (RBAC)
✅ Firewalls, threat monitoring, anti-DDoS
✅ Employee training & NDAs
✅ Data minimization and retention control
In case of a data breach, we will notify affected users and authorities within the timeframes required by law.
11. Children’s Data
Our website is not intended for use by children under 13 years of age (or 16 where applicable). We do not knowingly collect children’s data. If you believe we have collected data from a minor, please contact us and we will delete it immediately.
12. Third-Party Links
Our site may contain links to third-party websites or integrations (e.g., Google Maps, YouTube, LinkedIn). These services have their own privacy policies, and we are not responsible for how they process your data.
13. Global Compliance
We operate in and serve users from multiple jurisdictions and comply with:
🇦🇪 UAE PDPL (2021)
🇸🇦 Saudi PDPL (2023)
🇧🇭 Bahrain Law No. 30 of 2018
🇶🇦 Qatar Law No. 13 of 2016
🇪🇺 EU General Data Protection Regulation (GDPR)
🇬🇧 UK Data Protection Act (UK GDPR)
🇺🇸 California Consumer Privacy Act (CPRA/CCPA)
🌍 Nigeria NDPR, Kenya Data Protection Act, and other applicable African frameworks
14. Policy Updates
We review and update this policy periodically. When changes are significant, we will notify users through a banner, email (if applicable), or by updating the “Last Updated” date at the top of this page.
15. Contact Us
If you have any questions, concerns, or want to exercise your rights:
ITD INNOVATION INFORMATION TECHNOLOGY LLC
📍 Garhoud Views Building – 7th Floor – Office 711-01, Dubai, UAE
📧 Emails:
sales@menuitd.ae
info@itdtech.ae
info@idesignstech.com
📞 Phone: +971509862239